We conducted a customer satisfaction survey in November-December 2024. We want to thank everyone who participated.
The responses highlighted long-term customer relationships, as over half of the respondents have been with us for more than ten years. According to the survey results, the NPS (Net Promoter Score) is 69, indicating that we have succeeded in our mission to enhance our customers’ businesses.
We received a lot of positive feedback, including development ideas. For example, many of you are interested in additional information about the carbon footprint, and you also provided thoughts for product development.
We will be in touch with those who requested contact during the beginning of the year.
If you need further information about the conducting of the surveys or the surveys in general, I’m happy to answer any possible questions.
Your sincerely,
Labkotec Oy
Pekka Nurmi
Sales Director
pekka.nurmi@labkotec.fi